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Home Address: xxxxxxxxxx, LeRoy, NY 14482
Phone Number: 585-768-xxxx
Cell Number: 585-xxx-xxxx
Email Address: rwestern@rochester.rr.com
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Significant experiences in sales management (inside and outside), customer service and sales training with recent exceptional results in Operations. These experiences include:
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This background allows to effectively increase revenue, containing costs, while increasing customer and client satisfaction to the highest levels possible.
Objective
To gain a long term role in a corporation that loves change, embraces quality, perceives human resources as assets, and seeks differentiation in the market through niche-orientation.
September 1991 – May 1994 London University, London, England
BA Economics (Guildhall)
September 1989 – June 1991 Kingston Grammar School, Kingston, England
3 A-Level and 1 AS-Level (Economics, Communication Studies, Geography, Mathematics)
10 General Certificate of Secondary Education passes (including English, French and Mathematics)
Ø Basic written and verbal French
Ø Notary Public
Ø Dual Citizenship (US & UK)
Ø Computer Skills - MS Windows ’98, ME, NT, 2000, XP
MS Word 2002, Excel 2002, PowerPoint 2002, Access 2002, Internet Explorer 6.0, Outlook 2002, FrontPage 2002, Outlook Express 5.0
Goldmine 5.0 & Act! 2002
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Career History
ETS Staffing, Rochester, New York
June 2003 - Present
Branch Manager
Telecomp, Inc., Rochester, New York
May 2000 – June 2003
Call Center Manager
Telecomp executes outreach programs for non-profit companies all over the USA. This $3 million business is dedicated to offering the non-profit sector the complete solution to donor renewal and donor acquisition. Reporting directly to the president and owner of the business, responsibilities have been in the management, training, accountability, and running of the sales force. With 75 sales agents there is also a direct report management team of three full time and three part-time employees.
In 2002, Telecomp generated far in excess of $6 million for our non-profit clients (colleges, hospitals and arts organizations). Improved process documentation and budgeting are key focuses for FY’03.
The sales force has been built on good values and ethics, a great work environment and a very substantial training program. Rapport building, case building, and general relationship building skills that are expected of the agents far surpass most of any other local sales forces. Current responsibilities include the accountability and ownership of:
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Ø Employee Recruitment |
Ø Quality Control |
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Ø New Employee Training |
Ø Staff & Policy Management |
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Ø Staff Management |
Ø Policy & Procedure Development |
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Ø Skills/Improvement Training |
Ø Production Control/Management |
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Ø Program Management |
Ø Operational Systems |
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Ø Ongoing Training |
Ø IT Management |
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Ø Company Reporting |
Ø Vendor Relations |
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Ø Client Entertaining |
Ø Forecasting/Budgeting |
The experiences at Telecomp have also provided exposure to a corporate sales role. This exposure resulted in the cultivation and sale of arguably the company’s most prestigious client. The past three years have also allowed for attendance at many national and international conferences as a delegate and as an exhibitor.
This advertising and direct marketing agency specialized in business-to-business marketing. Primarily, the strength of the business was in marketing and generating leads and potential sales for our clients through targeted and structured direct mail and telemarketing. Western New York Marketing was a database intensive operation that generated results for its clients. Our clients large prestigious lawn tractor company, a national Pest Control company as well as a major national wholesale internet company (dial up and wireless).
I performed all of the companies accounting, computer and database responsibilities as well as all of the sales and marketing. Much time was spent adopting detailed business plans, producing analytic reports from databases generated for our clients as well as establishing policies and procedures for the company. Valuable experience was gained in labor laws/regulations & tax/banking procedures as well as general business practices. The company was dissolved without loss or liability as a result of capital shortages.
September 1995 – July 1999
Group Business Development Manager (Advertising)
This corporation is the largest privately owned publishing company in England and produced high quality, perfect bound, glossy consumer and trade magazines. Working in the advertising department, there was exposure to classified sales, display sales and internet/ecommerce sales. Sales were primarily business-to-business though there was significant exposure to consumers.
The corporate Career Development Program (CDP) required attended about 15 professional training programs in the first 18 months. They included in-depth training in skills such as negotiation, presentation, closing and proposal writing. Management training programs followed that included formal training on topics such as: staff motivation, sales training, budgeting/forecasting, leadership, recruiting/interviewing.
Hired in September 1995 as a call center advertising agent, promotion to Assistant Advertising Manager soon followed. This first sales management experience included assisting in the managing of the sales floor, training, budgeting/forecasting, sales targeting and staff development. In December 1996 promotion to Advertising Manager followed. There was added sales responsibility for a small display client base that required dealing with many major London advertising agencies, senior committees, and corporate boards.
In May 1998, a promotion to be the Group Business Development Manager changed reporting directly to the Sales & Publishing Director. Responsibilities included: the department’s sales operations, sales strategy, development of major accounts, maintaining production quotas, and meeting sales projections. Working over a team of approximately 65 full-time sales executives, there was involvement in writing business plans, producing budgets, analyzing readership/market research data and targeting/focusing the sales force. The position included a chair on the marketing & promotions committee and the company’s research & development committee.
Core responsibilities were to plan and co-ordinate all marketing efforts for this subscription only property magazine company. I planned a budget of $250,000 a year that was spent in magazine and newspaper print, cable TV spots and radio campaigns. This position also included the co-ordination and creation of all copy for print ads as well as ads for radio and TV.
